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Terms & Conditions

Last updated: March 2026

Terms and Conditions

ANTSA Pty Ltd ABN 77 664 161 237 ("ANTSA", "we", "us", or "our") operates a Software as a Service platform ("Platform"), website (antsa.ai), and associated mobile and desktop applications (collectively, the "Services").

By accessing or using any part of the Services, you agree to be bound by these Terms and Conditions, which include our Privacy Policy (available at antsa.ai/privacy) (collectively, the "Terms"). You should review these Terms carefully and immediately cease using the Services if you do not agree.

These Terms apply to all users of the Services, including Mental Health Practitioners, Clinic Owners, and any authorised staff accessing the Platform on behalf of a registered practice.

1. Eligibility and Practitioner Requirement

Access to the Platform is restricted to qualified Mental Health Practitioners and Clinic Owners. To register and use the Platform, you must:

  • hold a current and valid registration with the relevant Australian professional body (including but not limited to the Australian Health Practitioner Regulation Agency (AHPRA), the Australian Psychological Society (APS), the Australian Association of Social Workers (AASW), or an equivalent recognised body);
  • be legally authorised to provide mental health services in your jurisdiction;
  • be at least 18 years of age; and
  • possess the legal right and ability to enter into a binding agreement with us.

By creating an account, you represent and warrant that you meet these eligibility requirements. ANTSA reserves the right to verify your registration or qualifications at any time and to suspend or terminate your account if eligibility requirements are not met or maintained.

The Platform is not intended for use by, and must not be used by, unqualified individuals, students not under appropriate clinical supervision, or members of the general public. Client-facing features of the Platform are provided solely for use under the direction and oversight of an eligible practitioner.

2. Intended Use and Platform Limitations

The Platform is practitioner-support software designed to assist qualified Mental Health Practitioners in managing their practice and supporting client engagement between sessions.

The Platform, including all conversational AI tools, AI-assisted documentation features, and any related functionality, is not a medical device. It does not and is not intended to:

  • diagnose any mental health condition or medical condition;
  • provide clinical advice, treatment recommendations, or therapeutic interventions;
  • replace the professional judgement, clinical oversight, or duty of care of a registered practitioner;
  • constitute a substitute for in-person or telehealth clinical consultation; or
  • be used as an emergency or crisis response service.

The practitioner retains full clinical responsibility for all decisions made in connection with client care at all times. ANTSA accepts no liability for clinical outcomes arising from use of the Platform.

You must not use the Platform for any purpose outside its intended scope, including but not limited to:

  • using the Platform to provide unsupervised clinical services to clients without appropriate practitioner oversight;
  • relying on AI-generated outputs as a substitute for clinical assessment or diagnosis;
  • using the Platform in any manner that contravenes applicable professional standards, codes of conduct, or legal obligations; or
  • allowing access to the Platform by persons who do not meet the eligibility requirements set out in these Terms.

3. Registration and Account Security

To access the Platform, you must register for an account and provide accurate, current, and complete information including your name, professional registration details, and contact information. You must maintain and promptly update this information if it changes.

Upon registration, you will create login credentials. You are responsible for:

  • maintaining the confidentiality of your login credentials;
  • all activity that occurs under your account; and
  • notifying us immediately at help@antsa.ai if you become aware of any unauthorised access to or use of your account.

ANTSA will not be liable for any loss or damage arising from your failure to maintain the security of your account credentials.

4. Collection Notice

We collect personal information about you in order to provide the Services, manage your account, facilitate healthcare delivery, and for purposes set out in our Privacy Policy at antsa.ai/privacy.

We may disclose that information to third parties that help us deliver the Services, including technology and infrastructure providers, or as required by law. Our Privacy Policy explains how we store and use your personal information, how you may access and correct it, and how you can lodge a complaint.

By providing your personal information to us, you consent to its collection, use, storage, and disclosure as described in the Privacy Policy and these Terms.

5. Subscriptions and Billing

Access to the Platform requires a paid Subscription. Subscription fees, billing cycles, and plan details are set out on our website at antsa.ai and may be updated from time to time.

By subscribing, you authorise ANTSA to charge your nominated payment method on a recurring basis in accordance with your selected Subscription plan. All fees are in Australian dollars and are inclusive of GST where applicable.

You may cancel your Subscription at any time through your account settings or by contacting help@antsa.ai. Cancellation takes effect at the end of the current billing period. We do not provide refunds for unused portions of a billing period unless required by law.

ANTSA reserves the right to modify Subscription fees upon reasonable notice. Continued use of the Platform following a fee change constitutes acceptance of the updated fees.

6. Free Trial

ANTSA may offer a free trial Subscription for a limited period of time ("Free Trial"). You may be required to enter your billing information in order to sign up for the Free Trial. If you do enter your billing information when signing up for the Free Trial, you will not be charged by ANTSA until the Free Trial has expired. On the last day of the Free Trial period, unless you have cancelled your Subscription, you will be automatically charged the applicable Subscription fees.

At any time and without notice, ANTSA reserves the right to (i) modify the terms and conditions of the Free Trial offer, or (ii) cancel such Free Trial offer.

7. Intellectual Property

Unless otherwise indicated, ANTSA owns or licences all rights, title, and interest (including copyright, trade marks, patents, designs, and other intellectual property rights) in the Services and all content, software, documentation, and materials made available through them ("Content").

Your use of the Services does not grant or transfer any rights, title, or interest in the Services or Content to you. We grant you a limited, non-exclusive, non-transferable licence to access and use the Services for your own professional purposes in accordance with these Terms.

You must not reproduce, modify, distribute, publish, commercially exploit, or create derivative works from any part of the Services or Content without our prior written consent.

Any feedback, suggestions, or ideas you provide to ANTSA regarding the Services may be used by ANTSA without restriction or obligation to you.

8. Client Data and Practitioner Responsibility

Practitioners and Clinic Owners act as Data Controllers in respect of client data entered into the Platform. ANTSA acts as Data Processor and processes client data only on your documented instructions.

You are solely responsible for:

  • obtaining all necessary consents from clients prior to entering their information into the Platform;
  • ensuring client data is accurate, lawfully collected, and handled in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and all applicable professional obligations;
  • complying with your professional record-keeping requirements; and
  • determining the appropriate scope of client engagement through the Platform, including any use of AI-assisted features.

ANTSA maintains strict confidentiality of client data and does not use identifiable client data to train external AI models. All data is stored on Microsoft Azure infrastructure located in Australia.

9. Acceptable Use

You must use the Services in accordance with all applicable laws and these Terms. You must not:

  • use the Services in any way that contravenes applicable legislation, professional standards, or codes of conduct;
  • upload or transmit any content that is unlawful, defamatory, offensive, or that infringes the rights of any third party;
  • attempt to gain unauthorised access to any part of the Services or any related systems or networks;
  • use the Services to distribute malware, viruses, or any other harmful code;
  • use the Services in a manner that could damage, disrupt, or impair their operation;
  • reverse engineer, decompile, or attempt to extract the source code of any part of the Services; or
  • share your login credentials or allow any person who does not meet the eligibility requirements in clause 1 to access the Platform.

If we determine that you have engaged in unacceptable use, we may suspend or terminate your access to the Services without notice.

10. Accuracy and Availability of the Services

While we use reasonable efforts to ensure the Services are accurate, reliable, and available, to the maximum extent permitted by law we make no warranty that:

  • the Services will be uninterrupted, error-free, or free from viruses or harmful components;
  • any content or output generated through the Services will be complete, accurate, or up-to-date; or
  • the Services will meet your specific requirements.

We reserve the right to modify, suspend, or discontinue any part of the Services at any time without notice. We will not be liable for any loss arising from such modification, suspension, or discontinuation.

11. Third Party Links and Services

The Services may contain links to third party websites or integrate with third party services. Those links and integrations are provided for convenience only. We do not endorse and are not responsible for the content, practices, or policies of any third party website or service. Your use of third party websites or services is at your own risk and subject to their own terms.

12. Warranties and Disclaimers

To the maximum extent permitted by law, including the Australian Consumer Law, we make no warranties or representations in relation to the Services, including that they will be complete, accurate, or suitable for any particular purpose.

Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition implied or imposed by the Australian Consumer Law that cannot lawfully be excluded or limited.

13. Limitation of Liability

To the maximum extent permitted by law, including the Australian Consumer Law, ANTSA's total liability to you for any loss or damage arising out of or in connection with these Terms or your use of the Services (whether in contract, tort, statute, or otherwise) is limited to the Subscription fees paid by you to ANTSA in the three months preceding the event giving rise to the claim.

ANTSA is not liable for any indirect, incidental, special, consequential, or punitive loss or damage, including loss of profits, loss of data, or loss of goodwill, arising out of or in connection with your use of the Services.

ANTSA is not liable for any clinical outcomes, adverse events, or professional consequences arising from your use of or reliance on the Services or any AI-generated output. Clinical responsibility remains with the practitioner at all times.

14. Indemnity

You agree to indemnify and hold harmless ANTSA and its officers, directors, employees, and agents from and against any claims, liabilities, losses, damages, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

  • your use of the Services;
  • your breach of these Terms;
  • your breach of any applicable law or professional obligation; or
  • any claim by a third party, including a client, arising from your use of the Services.

15. Suspension and Termination

ANTSA may suspend or terminate your access to the Services at any time if:

  • you breach these Terms;
  • you fail to maintain eligibility requirements;
  • your Subscription fees are unpaid;
  • we are required to do so by law; or
  • we cease to offer the Services.

You may terminate your account at any time by contacting help@antsa.ai. Termination does not affect any accrued rights or obligations.

Upon termination, your right to access the Services ceases immediately. Data retention following termination is managed in accordance with our Privacy Policy.

16. Changes to These Terms

We may update these Terms from time to time. Changes take effect upon publication on the Services. Your continued use of the Services following publication of updated Terms constitutes acceptance of the changes. We encourage you to review these Terms periodically.

17. Governing Law

These Terms are governed by the laws of Victoria, Australia. You submit to the non-exclusive jurisdiction of the courts of Victoria and the applicable federal courts of Australia.

18. Contact

Attention: Legal and Compliance Email: help@antsa.ai Address: P.O. Box 2324, Blackburn South VIC 3130 Phone: +61 3 881 22 373